Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect personal information when you use GoldenPlay. We respect your privacy and aim to be clear about what data we hold, why we need it and how you can manage it. This page covers the main types of information we collect, how we use that information, and the choices available to you.

Types of data we collect

We collect a range of information needed to operate an online casino and sportsbook, provide services, and meet our legal obligations. The main categories are personal data, technical data and transactional data.

Personal data

Personal data includes the details you provide when registering an account such as your name, date of birth, email address, phone number, postal address and identity documents used for verification. We also collect account credentials, communication preferences and any information you submit to our support team.

Technical data

Technical data covers information about the device and connection you use to access our services, including IP address, device type, browser and operating system, cookies and similar tracking data. This helps us deliver a functional site and detect suspicious activity.

Transactional data

Transactional data relates to your activity on the site such as deposits, withdrawals, betting and gaming history, bonus activity and payment method details. We use this information to manage your account, process payments and comply with anti-money laundering and responsible gambling requirements.

How we use your information

We use personal and technical data to provide and improve our services, process payments, verify identity for withdrawals, offer customer support and detect and prevent fraud. Transactional data is used for account administration, regulatory reporting where required and to apply responsible gambling measures.

We also use aggregated or anonymized information for analysis and product development. Where we rely on your consent for certain uses, you may withdraw that consent at any time, subject to legitimate operational or legal reasons for continued processing.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login and session management, measure site performance and deliver basic functionality. Third-party analytics and advertising tools may place cookies when you visit our site. You can manage cookie settings through your browser or in your account where available.

Data protection practices

We take steps to protect personal information using technical and organizational measures such as access controls and encryption. We limit internal access to information on a need-to-know basis and regularly review security practices. For certain actions, such as withdrawals, we may require identity verification documents to comply with legal and regulatory obligations.

Sharing information and third parties

We may share information with payment processors, game providers, fraud-prevention services and other service providers who perform functions on our behalf. We may also disclose information where required by law or to comply with regulatory or court orders. We require third parties to protect data and use it only for the purposes we specify.

Your rights

You have rights in relation to your personal information, including the right to access the data we hold about you, request correction of inaccurate information, and request deletion where processing is not required for legal or operational reasons. You may also object to or restrict certain processing and, where applicable, request data portability.

Access, correction and deletion of data

To exercise your rights, contact our privacy team at [email protected]. We will verify your identity before responding and will explain any limitations to requests, for example where records must be retained for legal compliance or dispute resolution. Account closure and self-exclusion options are available through your account settings or by contacting support.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal obligations. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of our services after an update indicates acceptance of the revised policy.

Operator

GoldenPlay is operated by Orgona LLC and operates under a Tobique Gaming Commission licence. If you have questions about privacy, contact [email protected].